Safety Tips
Last updated: [to be added at launch]
The short version
- Never send money, gift cards or bank details to someone you met here.
- Do a quick video call before you meet.
- Meet in a public place and tell a friend where you are going.
- Trust your gut. It is always fine to leave.
- Use Block or Report straight away if something feels wrong.
Meeting people through Hingtam should feel exciting, not risky. Most people you meet here are who they say they are. A few practical habits go a long way toward keeping it that way for you. Here is what to watch for, from your first message to your first date.
Protect your account
In plain EnglishWe will never ask for your password or a code.
- Hingtam will never ask you for your password or a verification code over email, chat or phone. If something claiming to be from Hingtam asks for either, it is not us. Do not respond, and forward it to support@hingtam.com.
- If you ever change your email, we will also tell your old email, in case it was not you.
- Use Settings to control what is visible on your profile. You can hide your age, hide when you were last active, or pause your profile at any time.
Before you match or chat
In plain EnglishLook at the whole profile and trust your first impression.
- Look at the whole profile, not just the first photo. Few photos, only professional-looking photos, a vague or copy-pasted bio, or a story that does not quite add up are all worth a second look.
- Trust your first impression. If something feels off before you have even talked, it is fine not to match, or to unmatch.
Chatting safely
In plain EnglishKeep chats on Hingtam at first, and never send money.
- Keep the conversation on Hingtam at first. Someone who pushes hard to move to texting, WhatsApp or another app within the first few messages, before you have built any real trust, is following a common scam pattern, not just a preference.
- Never send money, gift cards, cryptocurrency or account or banking details to someone you met on Hingtam, however convincing the reason (a medical emergency, a stuck shipment, travel costs to see you). Real connections do not start with a request for money.
- Be wary of anyone who always has a reason they cannot meet or cannot video call (working abroad, on a ship, in the military), especially once money comes up.
- A reverse image search of someone's main photo takes a minute and can quickly show a stolen photo.
Meeting in person
In plain EnglishPublic place, a friend who knows, and your own way home.
- Meet in a public place for at least the first few times.
- Tell a friend or family member where you are going, who you are meeting, and roughly when you expect to be back.
- A quick video call beforehand, on whatever app you are both comfortable with, is a simple way to check the person matches their photos.
- Arrange your own transport there and back.
- Stay sober enough to stay aware, and keep your phone charged. If something feels wrong once you are there, it is okay to leave.
Red flags at a glance
In plain EnglishFast love, money, no video calls, and pressure.
- Moving very fast, such as declarations of love within days.
- Any request for money, however small or however it is framed.
- Repeatedly avoiding a video call or an in-person meeting.
- A story that changes, or details that do not line up.
- Pressure to share explicit photos, to meet somewhere private, or to decide quickly.
If something feels wrong
In plain EnglishBlock or Report. They cannot reach you again.
Use Block or Report right away, from a profile or a conversation. Reporting also blocks them automatically, so they cannot reach you again while we review it. For more on how our safety tools work, and for help numbers, see the Safety Centre.
Version history
Version 1.0, launch version. When we change this document in a way that matters, each version will be listed here with what changed.