Terms of Service

Hingtam is a dating app for Bhutanese people looking to make meaningful connections, and for those who want to meet them. We are Hingtam, a sole proprietorship based in the Kingdom of Bhutan, and we provide the platform ("Hingtam", "we", "us"). Contact: support@hingtam.com. We provide a place to meet; we are not a party to anything that happens between members.

To use Hingtam you confirm that:

• you are 18 or older;
• you can enter into a binding agreement where you live, and using Hingtam is legal there;
• you have not been convicted of, or pleaded guilty to, a serious violent or sexual offence, and you are not required to register as a sex offender;
• you have not been banned from Hingtam before; and
• you will have only one account, in your own name, and will not create one for someone else.

We cannot check all of this, so you are responsible for telling the truth. If any of it stops being true, stop using Hingtam. If we have reason to think you are under 18, we may restrict your account until you show us otherwise.

• Your name, date of birth, photos and profile details must be accurate and current. Photos must show you.
• You sign in with an email code, Google or Sign in with Apple. Keep your email and device secure. You are responsible for what happens through your account, so tell us at support@hingtam.com straight away if someone else gets in.
• You may not sell, share or transfer your account.
• You can delete your account at any time in Settings.

"Your content" means your photos, bio, prompt answers, messages and anything else you post.

• You own it. We do not take ownership of your content.
• What you let us do. You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, display and send your content, only as needed to run Hingtam: show your profile as you set it up, deliver your messages, and keep the service safe (including technical changes such as resizing a photo).
• What we will not do. We will not sell your content, use it in advertising, or use it to train artificial-intelligence systems.
• It ends when you delete it (or your account), except for short-term backups (see the Privacy Policy) and anything we must keep by law.
• Your promises. It must be yours to share, must not break anyone's rights or any law, and anyone in your photos must be an adult who is happy for you to use it.
• Other members' content belongs to them. Do not copy it, share screenshots of it, or use it outside Hingtam.

You agree to follow our Community Guidelines. In short, you must not:

• pretend to be someone else, use another person's photos, use photos edited or created with AI to misrepresent how you look, or lie about your age, relationship status or intentions;
• ask anyone for money, gift cards, cryptocurrency, bank or card details, or a "loan", or run any scam or romance fraud;
• harass, threaten, stalk, bully, pressure or abuse anyone, or send sexually explicit messages or images;
• post hate speech, or discriminate on race, ethnicity, religion, nationality, caste, disability, gender, gender identity or sexual orientation;
• post or send nudity, sexually explicit material, violence or anything illegal, or share anyone's private information or intimate images without their permission (including threats to do so);
• involve minors in any way, take part in human trafficking, exploitation or prostitution, or offer or ask for paid or "compensated" dating or sexual arrangements;
• use Hingtam to advertise, sell, spam or promote anything, or to send people to other sites or apps to take them off Hingtam;
• use bots, scripts, scraping, automated tools or "AI agents" on Hingtam, or collect other members' information;
• break, test or get around our security, daily limits or paid features, or reverse-engineer the app; or
• create a new account to get around a ban or a block.

You must also follow the laws of Bhutan and of the place you are in.

We do not run criminal background checks or verify who members are. People can lie. We give you tools (reporting, blocking, hiding and automatic photo checks) and guidance in Safety Tips and the Safety Centre, but we cannot promise anyone's identity, conduct or intentions.

• You are responsible for your own decisions and for how you treat people, online and in person.
• Before meeting someone, read Safety Tips. Meet in a public place, tell a friend, and trust your instincts.
• Never send money to someone you have met on Hingtam.
• If you are in danger, contact local emergency services first, then report it to us in the app or at support@hingtam.com.

Use at your own risk. To the extent the law allows, you use Hingtam, and meet people through it, at your own risk. A dispute between you and another member is between the two of you, and you release us from claims that arise from it, except where the law does not allow that.

• Reporting. Every profile and conversation has a Report button. Reporting someone also blocks them for you straight away. A person reviews reports, and we will let the person who made the report know the outcome where we can.
• Automated checks. Photos and chat images are screened automatically before anyone else sees them. Checks are not perfect, so you can ask a person to look at a decision.
• What we may do. If someone breaks these terms or the Community Guidelines, we may remove content, restrict features, or permanently ban the account. For serious breaches (such as scams, threats or anything involving minors) we may ban at once, without warning.
• Reasons and appeals. When we remove content or ban an account, we will say what we decided and why, unless that could put someone at risk or the law stops us. If you think we made a mistake, email support@hingtam.com within 90 days. We will take another look and reply, normally within 14 days.
• Stopping return. If an account is banned, we keep a one-way scrambled fingerprint of its email address so it cannot be used to sign up again (see the Privacy Policy).
• Serious crime. We may report illegal activity, including child exploitation, to the authorities.

Hingtam is free to use. We also offer paid plans, Pro and Premium, as monthly or yearly subscriptions. The app shows what each plan includes before you buy. This may change over time (for example, daily swipes or Super Likes), and if we reduce what you have already paid for, we will tell you first.

• Who you pay. Subscriptions are bought through the Apple App Store or Google Play and follow their terms. They, not us, take your payment, and we never see your card details.
• Price. The price shown in the app, in your currency, applies. It includes the taxes your store shows.
• Renewal. Subscriptions renew automatically at the end of each period at the price then shown, until you cancel.
• Cancelling. You cancel in your App Store or Google Play subscription settings (Settings in the app links to them). Deleting the app or your Hingtam account does not cancel it, so cancel first. After you cancel, you keep your plan until the end of the period you have paid for.
• Refunds. Refund requests go to Apple or Google under their policies. We give no refunds ourselves unless the law requires it, but we will support any request you make to the store. A short right to cancel under your local law is applied by the store, and can be lost once you start using paid features.
• If your plan ends, your account stays but paid features stop. Your matches and messages remain.
• If we ban you for breaking these terms, there is no refund, except where the law says otherwise.

We work to keep Hingtam running well, but it is provided "as available". We may add, change, pause or remove features, and there may be outages. We do not promise you will find a match. You may need the latest version of the app to keep using it. If we ever shut Hingtam down, we will give at least 30 days' notice and refund any paid time left, where the store allows.

Services run by others. Hingtam relies on companies such as Apple, Google, Supabase and Resend. We are not responsible for their outages or changes, and their terms also apply when you use their features (such as sign-in or paid plans).

The Hingtam app, name, logo, design and code belong to us or our licensors. We give you a personal, non-exclusive, non-transferable right to use the app for its intended purpose while you follow these terms. You may not copy it, resell it, or use our name or logo (or anything confusingly similar) in a name, logo, domain, account or app without our written permission. If you send us ideas or feedback, we may use them without paying you.

Complaints about content. If you believe something on Hingtam copies your work, uses your image (including a photo of you used without your permission), or otherwise breaks your rights, email support@hingtam.com with what it is and where it is, why you say it is yours, your name and contact details, and a statement that your complaint is made in good faith. We will review it, may remove the content, and may remove accounts that repeatedly break other people's rights.

Nothing in these terms limits or excludes anything that cannot be limited or excluded by law, including liability for death or personal injury caused by negligence, for fraud, and rights you have under consumer protection law (in Bhutan, the Consumer Protection Act 2012) that cannot be excluded. Subject to that:

• Hingtam is provided "as is" and "as available". We do not promise it will be uninterrupted, secure at all times, or free from errors.
• We are not responsible for what members say or do, for untrue information they give, or for meetings between members.
• We are not liable for indirect or consequential losses, such as lost opportunities, emotional distress arising from the way matching works, or loss of data we could not reasonably have prevented.
• Our total liability to you for any claim related to Hingtam is limited to the greater of the amount you paid us in the 12 months before the claim and USD 100.

You are responsible for harm you cause to Hingtam or to other people by breaking these terms or the law. If a third party makes a claim against us because of your content or your conduct, you agree to cover our reasonable losses and legal costs from that claim, to the extent the law allows.

You may stop using Hingtam and delete your account at any time. We may suspend or end your account as described in section 7, or if we are legally required to. When your account ends, your right to use Hingtam ends and your data is handled as the Privacy Policy describes. Sections that are meant to continue (such as 4, 6, 10, 11, 12 and 14) continue after your account ends.

If you have a problem, please email support@hingtam.com first. We will try to solve it, and aim to reply within 30 days.

These terms are governed by the laws of the Kingdom of Bhutan. If a dispute cannot be settled informally, it will be decided by the courts of Bhutan, in Thimphu, unless we both agree in writing to resolve it through arbitration under Bhutan's Alternative Dispute Resolution Act 2013.

If you use Hingtam outside Bhutan, this does not take away any protection that the law where you live says cannot be excluded.

We may update these terms. For significant changes we will give you at least 30 days' notice in the app or by email before they take effect. If you keep using Hingtam after that, you accept the new terms. If you do not agree, you can delete your account before the change begins, and you will not be charged for anything beyond what you have already paid. For changes the law requires us to get your agreement to, we will ask you to agree.

• The whole agreement. These terms, the Privacy Policy and the Community Guidelines are the whole agreement between you and us about Hingtam.
• If part is unenforceable, the rest still applies. If we do not enforce a term straight away, we have not given up the right to.
• Transfer. We may transfer our rights and duties under these terms to a new owner of Hingtam, and we will tell you. You may not transfer yours.
• Events outside our control (such as power or internet failure, or a store or hosting outage) do not make us liable for delay.
• Language. These terms are in English. If they are translated, the English version applies.
• Contacting you. We may contact you in the app or at the email address on your account.
• Third parties. Only you and we have rights under these terms, except Apple and Google where their store terms say so.

Questions, complaints or appeals: support@hingtam.com. Hingtam is a sole proprietorship based in the Kingdom of Bhutan.